FAQs

1. What is your Return Policy?

Our complete return policy can be located by clicking HERE

To Return an item Please Call 1-800-629-3325 or fill out the Returns Request form here.

2. How do I cancel an order?

Please fill out our Order Cancellation Request Form here. It is strongly recommended that you cancel an order as quickly as possible. We cannot guarantee any cancellations. Once your cancellation request is reviewed one of our representatives will contact you either by phone or by email with an update of your request.

Note: Order can NOT be canceled once the order has been shipped.

3. What forms of shipping do you offer?

Standard Ground: 1 - 5 Business Days - (48 Contiguous States Only)

Second Day Air Express: 2 Business Days - (48 Contiguous States, Alaska & Hawaii)

Next Day Air Express: 1 Business Day - (48 Contiguous States Only)

4. Where do I find warranty information on products?

Every brand has their own warranty information.

Under the Warranty Information page locate the brand you are looking.

MaxTool Warranty page: Warranty Information

5. What countries do you ship to?

We ship orders worldwide.

Note: Some manufacturers limit us to US only shipping.

6. What is the time cutoff for express shipping?

All express orders including Next Day & 2-Day must be submitted before 12:00 PM (PST) Monday - Friday to be shipped on the same day.

Delivery will be based on the next business day. Orders submitted after 12:00 PM (PST). will be shipped the next business day.

Express freight Items over 150lb cutoff is 10 AM (PST).

7. What are the rules and restrictions for free shipping?

Spend just $199 or more and receive Fast FREE Ground Shipping on your order, Plus for those of you who need your order even quicker, for spending $199 or more we pass the savings on to you by offering Discounted Express Shipping. For orders under $199 you will only pay a flat fee of $8.95.

This shipping offer applies to the Continental US ONLY. All locations outside the Continental US will receive discounted shipping, if you have any questions please feel free to contact us.

8. Do you charge sales tax?

Sales tax is charged to residents of:

Alabama
Arkansas
Arizona
California
Colorado
Connecticut
Washington, D.C.
Georgia
Hawaii
Iowa
Idaho
Illinois
Indiana
Kansas
Kentucky
Louisiana
Massachusetts
Maryland
Maine
Michigan
Minnesota
Mississippi
North Carolina
North Dakota
Nebraska
New Jersey
New Mexico
Nevada
New York
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Vermont
Washington
Wisconsin
West Virginia
Wyoming

9. What forms of payment do you accept?

We accept all major credit cards including Discover, Visa, Mastercard and American Express.

We also accept Paypal, Amazon, Google Pay, and Apple Pay. You can select this option during the checkout process.

International credit cards are accepted.

Affirm is also available for easy Buy Now – Pay Later financing.

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

https://www.affirm.com/how-it-works

10. Can I have my order shipped to an address that's different from my billing address?

Yes. During the checkout process, you may enter a separate shipping address and billing address.